Terms of service

Last updated: 25 September 2026

1. Who we are

Regalovo (regalovo.com) is an online gift store owned by Hugo Garrido Chavero. Contact us at regalovoshop@gmail.com. Further owner details are in our Legal notice and Contact information page.

2. Scope

These terms apply to purchases made by consumers at regalovo.com. By placing an order, you accept them.

3. Products and prices

All prices include VAT. Shipping costs are shown before payment.
When a product is discounted, the crossed-out previous price is its lowest price in the 30 days before the reduction.
If an offer has an end date or limited stock, this is stated and respected.
Photos are illustrative. Important product details (measurements, materials, manufacturer and safety warnings) appear on the product page.

4. How to buy

Add products to your cart.
Enter your details and choose a payment method.
Press the final payment button, which creates an obligation to pay.
You will receive an order confirmation email.

5. Payment

You may use the payment methods shown at checkout. Payment is charged when the order is confirmed. We do not store full card details.

6. Shipping

See our Shipping policy. We will deliver your order within 30 days of purchase; if this is not possible, we will notify you and you may cancel for a full refund.

7. Right of withdrawal

You have 14 calendar days from receiving the product to return it without giving a reason. Our Returns and refunds policy explains the process, who pays return shipping and the exceptions.

8. Warranty

All products have a 3-year statutory warranty against any lack of conformity existing at delivery. If a product arrives broken or faulty, we will repair it, replace it or refund you; in these cases, we pay the shipping costs.

9. Customer support and complaints

Email regalovoshop@gmail.com. We respond as soon as possible, normally within 48 working hours.
Official complaint forms are available: request one by email.
You may also contact the consumer services of your autonomous community. We are not currently affiliated with any consumer arbitration scheme.

10. Applicable law

These terms are governed by Spanish law. For consumers, the courts in their place of residence have jurisdiction.