Privacy policy

Last updated: 25 September 2026

1. Data controller

Controller: Hugo Garrido Chavero, who operates the Regalovo online store (regalovo.com).
Address: as stated on our Contact information page.
Email: regalovoshop@gmail.com

2. What data we process, why, on what legal basis and for how long

Managing your order, payment, shipping, returns and warranty. Data: name, address, email, telephone and order details. Legal basis: performance of the purchase contract. Retention: for the duration of the business relationship and afterwards for the periods required by tax, commercial and consumer laws (generally up to 6 years).
Handling your enquiries and complaints. Data: name, email and the content of your message. Legal basis: your consent when contacting us and, if you have an order, performance of the contract. Retention: until your enquiry is resolved and during the statutory complaint periods.
Emailing offers and news, only if you subscribe. Data: email and name. Legal basis: your consent, which you may withdraw at any time. Retention: until you unsubscribe.
Statistics and social media advertising (Meta and TikTok pixels). Data: browsing and device data. Legal basis: your consent in the cookie notice. Retention: as stated in our Cookie policy.
Preventing fraud and maintaining store security. Data: order, payment and device data. Legal basis: our legitimate interest in protecting the store and customers. Retention: as long as necessary for this purpose.

We do not make automated decisions that produce legal effects concerning you.

3. Who receives your data

Only the service providers we need to operate, who process data according to our instructions:

Shopify, our store and payment platform.
Our product suppliers and delivery companies, receiving only the data needed to deliver your order.
Meta and TikTok, only if you accept their cookies.
Our email delivery tool, if you subscribe.
Public authorities and courts, when required by law.

Some of these providers may process data outside the European Economic Area. In such cases, the safeguards required by the General Data Protection Regulation apply (European Commission adequacy decisions or standard contractual clauses). Shopify also processes some data as a controller for its own purposes; see its privacy policy: https://privacy.shopify.com/es

4. Your rights

You may request access to your data, rectification or erasure, restriction of processing, object to processing, request data portability and withdraw consent at any time, without affecting previous processing. Email regalovoshop@gmail.com with the subject "Privacy". We may ask you to verify your identity.

If you believe we have not properly handled your request, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

5. Marketing emails

We send marketing emails only if you give consent by ticking a box that is not preselected. Every email includes a one-click unsubscribe link.

6. Minors

The store is not aimed at children under 14 and we do not knowingly collect their data. If you are a parent or guardian and believe a child has provided data to us, contact us and we will delete it.

7. Security

We apply reasonable technical and organisational measures to protect your data. Payments are securely processed through Shopify and we do not store your full card details.

8. Changes to this policy

If we change this policy, we will publish the new version on this page with its update date.