Shipping policy
Last updated: 5 October 2026
Where we ship
We ship only to these countries: Spain, Austria, Belgium, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic and Slovenia. We do not ship to other countries. Available destinations and shipping prices are always shown before payment.
Where we ship from
Our products ship from our suppliers' warehouses, which may be inside or outside the European Union depending on the product. All prices include VAT. If you are asked to pay any tax or customs charge on delivery, contact us before paying and we will cover it.
Delivery times
The estimated delivery time is shown on each product page and at checkout. In all cases, we will deliver your order within 30 days of purchase; if this is not possible, we will notify you and you may cancel for a full refund.
If you buy several products in one order, they may arrive in separate parcels.
Shipping price
The shipping cost is shown in the cart and at checkout before you confirm your purchase.
Tracking
Once your order leaves the warehouse, we will email you the tracking number.
Delivery problems
- If your parcel arrives damaged, take photos and email regalovoshop@gmail.com as soon as possible.
- If your order does not arrive within the stated time, contact us and we will arrange a reshipment or refund.
- If the address provided was incorrect or incomplete and the parcel returns to the warehouse, the customer pays for reshipping.