Refund policy

Last updated: 25 September 2026

Want to withdraw from your purchase? Do so easily on the Withdraw from the contract page.

1. Your right to return (withdrawal)

You have 14 calendar days from receiving your order to return it without giving a reason.

2. How to request a return

Within those 14 days, tell us you want to return it using the Withdraw from the contract page, emailing regalovoshop@gmail.com or sending the withdrawal form at the end of this page (using it is optional). We will reply with the return address and instructions.

3. How to return the product

• Send the product within 14 days of notifying us of the return.
• You may open and try the product as you would in a physical store. If you use it beyond what is necessary to check its characteristics and it loses value, we may deduct that loss from the refund.
• We recommend sending it securely packaged and with tracking.

4. Who pays return shipping

The customer pays return shipping costs, unless the product arrived broken, faulty or is not what you ordered because of an error by us or our supplier. If the error was yours (for example, you selected a size, colour or design you did not want), you also pay return shipping. The cost depends on the carrier you choose and the parcel size.

5. Refunds

• We refund the product price and initial shipping costs up to the cost of standard shipping. If you selected a more expensive shipping option, the difference is not refunded.
• Refunds use your original payment method, at no cost to you, within 14 days of your return notification.
• We may wait until we receive the product or proof of posting, whichever occurs first.
• If you prefer, we may offer an exchange or store credit. This is optional: you may always choose a refund.

6. Products excluded from the right of withdrawal

By law, the following cannot be returned under the right of withdrawal:

• Personalised products or products made to your specifications (for example, with an engraved name).
• Products sealed for hygiene or health reasons that have been unsealed after delivery.

If this applies to a product, we state it on its product page.

7. Broken or faulty products

This is separate from withdrawal: all our products have a 3-year statutory warranty. Email photos to regalovoshop@gmail.com and we will resolve the issue (repair, replacement or refund) at no cost to you.

Model withdrawal form

(Complete and send this form only if you wish to withdraw from the contract.)

To: Hugo Garrido Chavero (Regalovo), regalovoshop@gmail.com, address as stated on our Contact information page.

I hereby notify you that I withdraw from my sales contract for the following product:
- Product: ______________________
- Order number: ______________________
- Ordered on / received on: ______________________
- Consumer's name: ______________________
- Consumer's address: ______________________
- Signature (only if submitted on paper): ______________________
- Date: ______________________