Frequently Asked Questions

Here are the answers to our most frequently asked questions. If you cannot find yours, write to us at regalovoshop@gmail.com or via our Contact page.

Shipping

Which countries do you ship to?

Spain and the rest of the countries in the European Union. Available destinations are shown before checkout.

How long will it take for my order to arrive?

The estimated delivery time appears on each product page and during the checkout process. We deliver within a maximum of 30 days from purchase; if this is not possible, we will notify you, and you may cancel the order for a full refund.

How much does shipping cost?

The shipping cost is shown in the cart and at checkout, always before you confirm your purchase.

Can I track my order?

Yes. As soon as your order leaves the warehouse, we will email you the tracking number.

Will I have to pay customs or taxes?

All prices include VAT. If in any case you are asked to pay any tax or customs duty upon receiving the package, write to us before paying, and we will take care of it.

If I buy multiple products, do they arrive together?

Not always: they may arrive in separate packages and on different days.

Returns

Can I return a product?

Yes. You have 14 calendar days from the moment you receive it to return it without giving any reason. You can do so via our Withdrawal from contract page. All details are in our Refund policy.

Who pays for the return shipping?

The customer, unless the product arrives broken, defective, or is not what you ordered due to an error on our part or our supplier's part. If you made a mistake in choosing the size, color, or design, you are responsible for the return shipping costs.

My order arrived broken or is not what I ordered, what should I do?

Write to us at regalovoshop@gmail.com with your order number and photos of the product and the package. We will review it and either send you the correct one or refund your money.

Orders and payment

What payment methods do you accept?

Those shown on the payment page. Payment is processed securely through our platform, Shopify; we do not see or save your card details.

Can I change or cancel my order?

Write to us as soon as possible with your order number. If it has not yet left the warehouse, we will try to change or cancel it. If it has already been shipped, you can return it within 14 days of receipt.

How can I contact you?

By email at regalovoshop@gmail.com or through the Contact page. We will respond as soon as possible.

More information: Shipping policy · Refund policy · Terms of service · Privacy policy · Cookies policy